Our refund and returns policy lasts 15 days. If 15 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.
Several goods, such as customized EDC products, are exempt from being returned.
Additional non-returnable items:
- Customized or Personalized Items: Products customized or personalized according to customer specifications are non-refundable. This includes items with engraved names, custom colors, or other personalized features.
- Products Without Original Packaging: Items returned without their original packaging or damaged packaging may not be eligible for a refund.
- Items Damaged Due to Customer Handling: Products that show signs of damage due to customer mishandling, misuse, or negligence may not be eligible for a refund.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method, within a certain amount of days.
If you haven’t received a refund, check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all this and still have not received your refund, please get in touch with us at {email address}.
Only regular-priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at {email address} and send your item to: {physical address}.
To return your product, you should mail your product to {physical address}.
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Consider using a trackable shipping service or purchasing shipping insurance if returning more expensive items. We don’t guarantee that we will receive your returned item.
Contact us at {email} for questions related to refunds and returns.